Refund Policy
REFUND POLICY
At Superbike Store, every order is imported and processed on request, which means each purchase is handled individually once payment is received. Please read this policy carefully before placing an order, as it explains when a refund is possible and how it is processed.
GENERAL POLICY
As a general rule, goods once paid for are non-refundable. Because our products are sourced and imported specifically for your order, we are unable to offer refunds by default. We strongly recommend confirming availability, sizing, and fit with our team before you complete payment.
CONFIRMING YOUR ORDER BEFORE PAYMENT
To avoid any issues, please confirm the stock status and details of your item with our team on WhatsApp before placing your order. Orders that are placed without this confirmation carry a higher risk of being unavailable or delayed, and any refund on such orders is subject to the deductions explained below.
WHEN A REFUND IS APPROVED
In certain cases, our team may approve a refund at its discretion. When a refund is approved, it is processed after the following deductions:
Payment processing fee. A non-refundable processing fee of 4 percent of the order value is deducted from every approved refund. This covers the charges applied by our payment gateway, which are not returned to us when a transaction is reversed.
Applicable taxes. Where applicable, taxes already paid on the order are deducted from the refund. This applies, for example, to orders that have already been dispatched or have reached our India fulfilment centre and were paid through the Superbike Store India account.
The remaining balance, after these deductions, is refunded to your original payment method.
HOW REFUNDS ARE ISSUED
Approved refunds are issued to the original method of payment used at checkout. Once a refund is processed on our side, please allow your bank or payment provider additional time to reflect the amount in your account.
NEED HELP
If you have any questions about a refund or want to confirm your order before paying, our team is happy to help.
WhatsApp: +91 9937059000
Email: info@superbikestore.in
Instagram: instagram.com/superbikestore.in
We will always do our best to find a fair resolution for you.
